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Returns & Exchanges

Our Return and Exchange policy is attuned to the requirements and 100% satisfaction of our customers. Our products go through a strict audit before they are dispatched to our customers. We do not offer returns but only exchanges, however in case of special situations, we can always discuss and move forward.

Our Policy is laid out as below-

Size Exchanges 

We offer size exchanges only. We have standard Euro sizes, which help to pick up your perfect size. However if you need a size exchange, you can raise a request by writing to us at sales@moybyabeni.com, mentioning the order ID, within 2 days of receipt of the product.

In case the size required is not available, you can pick up any other design of same value or of higher value. In case of higher value, you will have to pay the difference. 

And if you do not want to select any other design, we will offer a refund in the form of a credit note valid for 6 months from the date of issue.

Please ensure the product is returned in it's original condition, any damage due to mis-handling of the product will have to be borne by the customer.

Pairs purchased during sale and exhibition events are not eligible for returns and exchanges.

Order Cancellations

Order cancellations are only accepted if the request is made within 2 hours of placing the order, refund will be in the form of a credit note valid for 6 months from the date of issue.

In case of an order cancellation after dispatch, we will deduct Rs.200 as shipping charge, from the refund value given in the form of a credit note valid for 6 months from the date of issue.

Change of address requests 

Address change requests are only accepted if the request is made within 2 hours of placing the order. In-case of address change requests made after dispatch, the customer will have to bear a shipping charge of Rs 200. A size exchange will be treated as a new order and hence the same policy is applicable for size exchanges.

Any purchases made from other online portals will be governed by the refund and return policies of those portals and will need to be escalated to the concerned portals only.